Do I need to confirm my booking with you after I get my booking confirmation?
No, you do not need to confirm your booking if you have already received an email with your booking reference and confirmation. There is also no need to reconfirm your return transfer, unless we ask you to do so.
Do I need to take any paperwork with me when I travel?
Yes, please take the booking voucher with you in order to show your driver. If you are not able to print your voucher, you may also show the driver the voucher from your smartphone or tablet.
I haven't received my confirmation/booking voucher. What should I do?
If you have not received your booking confirmation and voucher, please check your spam or junk folder. Hotmail users, this is a common experience for etickets to enter your spam folder so please check.
If you cannot locate your confirmation you can contact us via our online chat where we will be more than happy to help.
Will I be given my driver's contact details?
We are unable to provide the contact information for individual drivers, however we do provide our ground ops contact number in resort. We are also available 24/7 and can help you should you have any questions, concern or difficulty locating your driver etc.
Remember, we will let you know in the booking confirmation exactly where to find your driver. In busy places such as airport arrival halls, drivers carry boards or tablets displaying the lead passenger's name to help identification.
I accidentally deleted my booking confirmation what should I do?
It's no problem, simply contact us online or by email with the lead passenger name and airport you are travelling to and we will resend your booking confirmation.
I have been told my flight this delayed, who do I inform?
If your flight time has changed to within 5-20min its no problem as we monitor your flights, however if your flight times have changed in excess of these times please inform us asap so we can make the appropriate amendments with our ground ops.
Please us our contact form, live chat or by simply emailing us at bookings @cheap-taxis.com quoting your booking ref number.
Can you do other bespoke requests?
Yes we can quote on most aspects, tours, multiple drop offs, pickups from different areas and even excursions, simply send your request to us and we will do our best to offer a quote.
Am I able to take any animals on a transfer?
Generally, we do not allow animals on our transfers. However, this is dependent on suppliers. If you are taking a private transfer, and would like to travel with a pet, please contact us and we will check with our ground ops.